Student Satisfaction in Jose Rizal University - 3423 Words

Introduction Students’ opinions about all aspects of academic life are now sought by educational institutions worldwide, generally, in the form of a satisfaction feedback questionnaire. It is this student satisfaction survey, within the context of student satisfaction in JRU Jose Rizal University. In the Philippines, Higher Education (HE) students were considered to be the â€Å"primary customers† of a University ,even before they were liable for the payment of â€Å"up-front† tuition fees. Students are the direct recipients of the service provided. As if to confirm this status of the â€Å"student as customer†, the Commision on Higher Education (CHED) has introduced a National Student Survey. This survey is aimed at first year students to seek†¦show more content†¦Why collect student feedback? (1) to provide auditable evidence that students have had the opportunity to pass comment on their courses and that such information is used to bring about improvements; (2) to encourage student reflection on their learning; (3) to allow institutions to benchmark and to provide indicators that will contribute to the reputation of the university in the marketplace; and (4) to provide students with an opportunity to express their level of satisfaction with their academic experience. The last bullet point as the rationale behind the survey undertaken for the particular research project described in this paper. Keeping customers satisfied is what leads to customer loyalty. Research conducted by Jones and Sasser Jr (1995) into thirty organisations from five different markets found that where customers have choices the link between satisfaction and loyalty is linear; as satisfaction rises, so too does loyalty. However, in markets where competition was intense they found a difference between the loyalty of satisfied and completely satisfied customers. Put simply, if satisfaction is ranked on a 1-5 scale from completely dissatisfied to completely satisfied, the 4’s – though satisfied – were six times more likely to defect than the 5’s. Customer loyalty manifests itself in many forms of customer behavior. Jones and Sasser Jr (1995) grouped ways of measuring loyalty into threeShow MoreRelatededucational mobile games2582 Words   |  11 Pagesï » ¿ Chapter 1: Introduction Students move about busy college campuses as they have done for decades, some quickly hurrying from one class to another, others on benches gaining extra study time moments before an exam, and some grabbing a coffee for that extra boost of energy. At a closer look, an observer would realize that each student was carrying the same thing. Not a backpack full of books, but their mobile phone, a device that if asked, many would say they never leave home without. A recentRead MoreThesis: Tourism and Rizal Park7777 Words   |  32 PagesCHAPTER 1 The Problem and Its Setting Introduction Rizal Park as everybody seen it today is the product of years of painstaking work by thousands of unknown citizens who gave of their time and their labors to create something of beauty where there was nothing but yawning wilderness in the very heart of the premier city. Its continued cleanliness and order is a tribute to the people who use it more than to those who tend to it. Here is a park that is used, loved and nurtured by the peopleRead MorePhilippine Government in Pre Spanish Period4341 Words   |  18 PagesPhilippines, students should enter elementary schools at the age of 6 or 7, and for a duration of 6 years. Then, at the age of 12 or 13, students then enter high schools for a duration 4 years, with a total of 10 years of compulsory education. However, recently, the Department of Education proposed the K-12[3] education system, along with the new curriculum for all students (see its section below). All public and private elementary schools, high schools and colleges and universities in the PhilippinesRead MoreEvaluation of College Instructors Teaching Competencies Towards Proposed Human Resource Development Program5027 Words   |  21 Pagesorganizations believe in Human Resource Development and cover all of these bases. The Dominican College of Tarlac, inspired by the Catholic faith, is an educational institution committed in providing quality education hand-in-hand with guiding students in attaining spiritual growth. As a growing institution, it is imperative that the administration should evaluate the teaching competencies of its faculty members to identify the key strengths and weaknesses that contribute in attaining their objectivesRead MoreEssay about Thesis Document Management System11241 Words   |  45 PagesStudies Thesis Document Management System University of Perpetual Help System DALTA – Calamba Campus College of Computer Studies Thesis Document Management System A Software Project Presented to the Faculty of the College of Computer Studies In Partial Fulfillment of the Requirements in Software Engineering Moreno, Ma. Angelica S. Pua, Abigail A. Torre, Juan Paulo I. March 2014 College of Computer Studies Thesis Document Management System University of Perpetual Help System DALTA – CalambaRead MoreSwot Analysis10425 Words   |  42 Pages1999 and also its first provincial store in Elizabeth Mall, Cebu in 2003. In 2004, SaveMore continues to expand in metro manila and opens its third store in Festival Mall, Alabang. Savemore opens 3 provincial stores in Jaro, Iloilo, Angono and Morong Rizal in 2006 – 2007 and they also opens 5 stores nationwide: Savemore Savers Square Center Taft, Savemore in Parkmall Cebu, Savemore Nagtahan, Savemore Tanay, and Savemore North Edsa Annex in 2008. In 2009 - 2010, seeing the growing need for community storesRead MoreFeasibility Studies for Bookstore and Coffee Shop15507 Words   |  63 Pagescomplemented by light meals and hot-and-cold drinks through our mini-cafà ©. Vision: Leaflets Bookstore endeavor to become the most innovative in providing wide variety of books; offering the best place for reading that will give satisfaction to our valued customers. And to be able to extend our services to other parts of the country who are in need of our offerings. Core Values: Quality, integrity and service are the utmost concern of Leaflets bookstore. WeRead MoreMarriage12231 Words   |  49 Pagesstable, committed and responsible. This means that regardless of an individual’s opinion or value of his or her marriage, there are broader implications – society’s connotation. This study proposes to investigate selected Polytechnic University of the Philippines students’ attitude towards marriage. The changes about marriage norms such as teenage pregnancy, cohabitation, marriage separation and annulment and how it affects one’s perception. This is done because attitudes are known to affect behaviorRead MoreEnrollment And Billing13909 Words   |  56 PagesDavao del Sur that used a traditional system of enrollment. Data and information were kept on a filing cabinet in which the school personnel find it difficult to retrieve. In addition, it took time to process student’s record, to make the list of students and subjects, and to compile records. Moreover, the numerous operations that EBS included the adding and updating of student’s records, generating assessment slips, and other enrollment processes commending efficient system for the institution.Read MoreFilipino Adolescents in Changing Times*10342 Words   |  42 Pagesyears 96 93 50.8 49.2 Gender Male Female 90 99 47.6 52.4 Place of residence Urban Rural 88 101 46.6 53.4 Type of school Private Public 91 98 48.1 51.9 Living arrangements With parents Away from parents 92 97 48.7 51.3 Province Metro Manila Baguio Rizal Pampanga Nueva Ecija 73 34 15 51 16 38.6 18.0 7.9 21.0 8.5 Boyfriend/girlfriend With Without 30 150 15.9 79.4 The FGDs took place in environments that were quiet most of the time and had a controlled flow of people like the school library, a contact